Delivery Details
Our Delivery Charges
All orders for collars & toys over £25 include FREE delivery to a UK mainland address.
All other orders will incur delivery charges based on the combined weight of the order, the delivery service selected (eg Royal Mail 1st Class or Special Next Day Delivery) and the destination country.
Where we deliver
We will deliver to all postal areas in the UK, but delivery of certain products to the Channel Islands, Isles of Scilly Isle of Wight and the Isle of Man, may not always be possible or may incur a delivery charge. We will advise of this additional charge by email.
For security reasons we cannot deliver to a PO Box address. We also reserve the right not to deliver orders if we believe the address is not secure. If this affects an order you place, we will notify you as soon as possible.
How we deliver
We despatch orders for delivery using:
- Royal Mail 1st Class and Royal Mail 1st Class Recorded Delivery
- Royal Mail Special Next Day Delivery
- Airmail
- Independent Carriers
We will choose the most effective method of delivery based on the value of your order, the content, the cost to us of delivery and getting your order to you safely and as fast as possible.
When to expect your order
We endeavour to despatch orders received by 2pm on the same day if the item is currently in stock.
Items sent by Royal Mail 1st Class Recorded Delivery should arrive within 1 to 2 days. Items sent by Royal Mail Special Next Day Delivery should arrive the next day provided the order is placed before 2pm.
Our carriers may deliver at any time between 9am and 5.30pm.
Delivery to addresses on islands or in remote areas of the UK mainland may take longer than our usual delivery times.
What happens if we are unable to deliver?
Nice Cat Stuff deliveries will usually be made during Monday to Friday between 9am and 5.30pm.
We realise that occasionally we may try to deliver an order and nobody will be available to sign for the goods or the item may be too large to post.
Each time an attempt is made, our delivery agent will leave a card at the delivery address confirming that they have tried to deliver. This card contains details for you to arrange to collect the order directly from their depot or to arrange a convenient time to deliver. The goods will only be held for a limited time. Please respond within the timescale mentioned on the card.
Our cat lovers reward scheme is here! Every £1 you spend gets you 2 Puss Points. 1 Puss Point = 1p and you can spend your Kitty Cash on any order, any time.